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April 30, 2024

90% of Patient Loyalty Connected to Financial Experience

A recent survey found that “90% of patients say that loyalty relies on the patient’s financial experience.” Amidst staffing shortages, it is also worth noting that patient experience is tied closely to workforce engagement, potentially impacting staff satisfaction and retention. This capability could put even more pressure on practices to improve patient experience. By focusing on the financial side of the patient experience, you can create interactions that keep patients coming back and encourage referrals, helping you grow your practice. Follow us on LinkedIn and never miss a post.

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