Solution Spotlight: i3 Appeals & Grievances

In 2018, only 14% of physicians worked in practices that had established telehealth capabilities, but that percentage jumped to 74% post-pandemic, according to the American Medical Association. Changes are similar to an extension passed earlier in the year by the House Ways and Means Committee. You can also lean on the expertise of your RCM partner, which will often track telehealth policy changes on your behalf.

The good news is that health care interoperability is advancing, with 67% of health care workers reporting they “often” or “nearly always” have access to required patient records. Intelligent capture tools allow you to extract unstructured data to get that information into your system efficiently.

As more patients delay care, retaining revenue on services becomes increasingly important for practices. Improving success starts with visibility into key metrics to isolate RCM problem spots. If you’re still using paper charts and superbills, you likely don’t have the visibility required to catch revenue leaks, and improving that visibility becomes critically important. If not, consider adopting a solution that provides that visibility.