Patient Engagement
Modern Tools to Improve Care Coordination & Facilitate Patient Payments
Engaged patients are more actively involved in their care journeys. Providing patients with modern, convenient ways to communicate with you – like sending text messages and emails – helps your practice reduce no-shows and cancellations. And offering patients convenient, electronic payment options through these same channels encourages more timely patient responsibility payments to help with your cash flow.

- i3 Verticals
- Healthcare
- Clinical & Patient Engagement Solutions
- Patient Engagement
Patient Engagement Suite
With high-deductible and out-of-pocket plans increasing patient payment responsibilities, it’s essential to offer convenient payment options throughout the patient engagement cycle. Doing so while also optimizing your clinic throughput with our online care management and coordination tools provides a win-win for you and your patients to streamline more than just your front desk operations.
Scheduling
Increased convenience and better appointment management.
- Automated Reminders Share appointment reminders with patients by email or text with links to allow them to easily add them to their calendars or request additional information.
- Quick Links and Schedule Views: Speed tasks appointment-related actions – i.e., check-in, work-in, reschedule, confirm, or cancel – and easily search for the first available appointment by visit type, provider or resource, location, etc. to improve front-desk service delivery

Patient Notification & Registration
Shorten visit durations and time in the waiting room.
- Send Text/Email Notifications: Stop asking patients to play voicemail tag. Keep patients informed throughout their care journey with secure texts and email messages.
- Go Paperless: Elevate patient experiences by improving information capture. Paperless registration reduces wait times by allowing patients to provide demographics and insurance information electronically before their appointment. While electronic forms, consents, and screenings streamline data collection.
Patient Portal
Patient-access to full medical records to support continuity of care.
- Improve Information Access: Offer patients secure access to all clinical and administrative information electronically.
- Modernize Communication: Instead of playing voicemail tag, send secure messages about upcoming appointments, balances due, medications, orders, and referrals.
- Support Post-Visit Education: Securely share materials and information by posting to the i3 Patient Portal, or upload links directly from the Encounter in the i3 EHR.
- Empower Better Care Continuity: Patients may view, download and transmit their full medical record (in industry standard format) when and where they need them to support continuity of care. (Requires i3 EHR)
Patient Payments & Collections
Modern tools to reduce your cost to collect.
- Digital Notifications: Provide patients with the convenience of paying their balances online by sharing direct links to pay through automated text and email reminders.
- Paper Notifications: Share paper statements with QR codes/URLs to provide patients with more flexible payment options.
- In-Clinic & Phone Payments: Enable your staff to quickly and easily engage with patients and capture payments at the time of service during check-in, checkout, or over the phone with an integrated credit card terminal and/or virtual terminal.
- Patient Self-Pay: Provide patient access to a practice-branded online payment portal where they can quickly view and pay their outstanding balance.
- Payment Processing: Utilize our secure processing platform to minimize processing fees, ensure PCI compliance and consolidate payment reporting while increasing security and efficiency.
- Patient Ledger: Automatically post all payments to the patient ledger in either the i3 Practice or i3 Professional Billing & Management suites or leverage our interoperability tools to seamlessly integrate with your existing billing and financial management application.
- Payment Plans: Allow patients to enroll in flexible payment plans and automate monthly charges until their balance is paid in full.