These Terms and Conditions for Payment Websites with Third-Party Payment Processors (the “Terms”) describe the legal relationship between you (“you” and “your”) and i3 Verticals, LLC, or an affiliate thereof (“i3,” “we,” “our,” and “us”). We offer this website, its subdomains and any related mobile applications (collectively, the “Website”), and all tools, products, and services available to you as a user of the Website (collectively, the “Services”), conditioned upon your full acceptance of the Terms. By accessing or using the Website, overtly agreeing by checking a consent box, placing an order or otherwise benefiting from the Services (including by making an electronic payment), you accept the Terms, and become legally bound thereby. If you do not agree to the Terms, you are not authorized to use the Website or benefit from the Services in any manner or form whatsoever. Your government agency, department or other private or public instrumentality (individually or collectively, “Authorizing Body”) has, by contract, expressly delegated the right to offer the Website and the Services to you on its behalf.
PART OF THE SERVICES ENABLES YOU TO MAKE VOLUNTARY ELECTRONIC PAYMENTS THROUGH A THIRD-PARTY PAYMENT PROCESSOR. THERE ARE FEES CHARGED TO YOU EACH TIME YOU MAKE THESE VOLUNTARY ELECTRONIC PAYMENTS, EVEN IF THE PAYMENTS ARE PRE-SCHEDULED OR RECURRING. THESE FEES, WHICH THE AUTHORIZING BODY HAS AUTHORIZED, COVER THE EXPENSES AND COMPENSATE THE THIRD-PARTY PAYMENT PROCESSOR FOR DEVELOPING, UPDATING, MANAGING AND PROVIDING THE PAYMENT PROCESSING SERVICES, AND FOR EFFORTS TO MAINTAIN APPLICABLE COMPLIANCE REQUIREMENTS AND CYBERSECURITY PROTECTIONS. HOWEVER, YOU MAY HAVE THE ABILITY TO AVOID THESE FEES ENTIRELY BY PAYING IN CASH AND/OR BY CHECK AS DETERMINED BY THE AUTHORIZING BODY.
SECTION 11 BELOW CONTAINS A WAIVER OF YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION, INCLUDING IN ANY PENDING CLASS ACTION. SECTION 11 ALSO DICTATES THAT ARBITRATION IS THE PROPER FORUM FOR RESOLUTION OF DISPUTES (DEFINED IN SECTION 7(B) BELOW), UNLESS YOU OPT-OUT OF ARBITRATION IN ACCORDANCE WITH SECTION 11.
1. Conduct Restrictions
You may not use the Website or any Services or in any unlawful or unethical manner. These prohibited actions include: (i) hacking and other digital or physical attacks on the Website; (ii) publishing or sending vulgar, abusive, obscene, or defamatory material; (iii) infringing upon or violating our intellectual property rights or the intellectual property rights of others; (iv) violating any applicable federal, state, or local law, rules, or regulations; (v) harassing, abusing, insulting, defaming, or disparaging any person; (vi) submitting false or misleading information; (vii) uploading or transmitting viruses or any other type of malicious code that could have an adverse impact to the Website or the Services; (viii) collecting or tracking the personal information of others; (ix) interfering with or circumventing the security features of the Website or the Services; (x) using any robot, spider, other automatic device, or manual process to monitor, copy or scrape the Website; or (xi) coping, modifying, reproducing, downloading, republishing, distributing, displaying, or transmitting for commercial, non-profit or public purposes all or any portion of the Website. Your violation of any of the foregoing provisions constitutes Unauthorized Use and may result in immediate termination of your access to the Website, Service and Content and in civil or criminal liability.
2. Access; Survival
We provide the Website and the Services for your access and use; provided, that we reserve the right to discontinue your access and use of the Website and the Services at any time or for any reason, including your breach of the Terms. In addition, we reserve the right to modify the Website or the Services at any time or for any reason, and it is your responsibility to determine whether you wish to continue to access and use the modified Website or Services. In the event that we discontinue your access and use of the Website and the Services, or if you elect to discontinue your access and use of the Website or the Services, these Terms shall be deemed terminated; provided, that Sections 2, 5(c), 5(d), 7-12, 15, and 17 of these Terms shall survive any termination and shall continue in full force and effect.
3. User Account
Certain of our Services require you to establish a user account. You are responsible for all information provided to us when you establish or update your user account, and you hereby represent and warrant that all such information is and will be true and accurate at all times. You are solely responsible for maintaining the confidentiality and security of your user account credentials (e.g., username and password), and you may not share your credentials with any third party. You are responsible for all use of the Services through your user account, and you shall immediately notify us if you become aware of any unauthorized use of the Services or compromise of your account credentials.
4. Communications
You hereby expressly consent to receive all communications that we may provide in connection with your use of the Website and the Services. These communications may be provided electronically via email, text message, in-app messages, Website notices, or other means, subject to applicable law.
5. Payments
(a) The Services, in part, include third-party payment processing services that enable you to make voluntary electronic payments through the Website to the Authorizing Body. We have no control over the third-party payment processing service provider, delays in the banking system, electronic funds transfer systems, or the electronic networks at the Authorizing Body, and any of those delays may impact when the funds are available to the Authorizing Body. We receive no accrued interest on or other benefit from the amounts you pay through the Website.
(b) You may elect to make a one-time electronic payment through the Website or, where available, you may elect to establish scheduled or recurring electronic payments. Scheduled or recurring electronic payments will continue until their scheduled end date, or until you affirmatively cancel the electronic payments, whichever occurs first. As noted in the second lead-in paragraph of the Terms, you will be responsible for our fees each time you make an electronic payment through the Website, even if the electronic payment is made automatically following your establishment of pre-scheduled or recurring electronic payments. Also as noted in the second lead-in paragraph above, you may avoid these fees entirely by paying in cash and/or by check directly as determined by your Authorizing Body.
(c) We are not responsible in any manner for content or services provided by the Authorizing Body via the Website. If you are not satisfied you must resolve the issue exclusively with the Authorizing Body. If you would like a refund of amounts that you pay through the Website for any reason, you must seek such refund exclusively from the Authorizing Body. We have no control over any funds delivered to the Authorizing Body, and we have no involvement in any decision to refund such amounts, although the Authorizing Body may instruct the third-party payment processor to deliver an approved refund to your user account which may or may not include payment processing fees as may be determined by the third party payment processor in its sole discretion.
(d) You are liable for any reversals or chargebacks (including from insufficient funds or invalid bank account information) arising from your electronic payments. Your ability to utilize the Services to make electronic payments may be suspended until you fully reimburse any losses incurred by the Authorizing Body or third party-payment processor as a result of such reversals or chargebacks. You may also be charged a returned payment fee related to such losses, subject to applicable law. You may also be liable for other consequences under applicable law related to your failure to provide full reimbursement of losses that are incurred by the Authorizing Body or third party payment processor.
6. DMCA; Intellectual Property
(a) The contact details below are for notifications of alleged copyright infringement regarding materials posted to the Website. All notices should be addressed as follows:
i3 Legal Department
40 Burton Hills Blvd. Suite 415
Nashville, Tennessee 37215
Attn: DMCA/Copyright Agent and General Counsel
In notifying us of alleged copyright infringement, the Digital Millennium Copyright Act (“DMCA”) requires the following information be provided to us: (i) description of the copyrighted work that is the subject of alleged infringement; (ii) description of infringing material sufficient to enable us to locate it; (iii) contact information for the notifying party, including address, telephone number, and/or email address; (iv) a statement of good faith belief that the material is not authorized by the copyright owner or by operation of any law; (v) a signed statement that the information in the notification is accurate and that the notifying party has the authority to enforce the copyrights that are claimed to be infringed; and (vi) a physical or electronic signature of the copyright owner or a person authorized to act on the copyright owner’s behalf. Failure to include all of the foregoing information may result in a delay in our response.
We will investigate complaints of alleged infringement. If we believe that the material may violate applicable law or other rights, we will remove or disable access to any such material, and we will inform the notifying party.
(b) All content, graphics, logos, icons, images, and software accessible at the Website or as part of the Services are the copyrighted material of i3 or its affiliates, and you shall not download (other than page caching) or modify any portion of it. Your reproduction, republication, or distribution of any of the foregoing is strictly prohibited, except that you may, for personal and non-commercial use only, make a single hard copy of your transactions for your personal records.
The trademarks, service marks, and logos (“Trademarks”) used and displayed on the Website, including “i3 Verticals,” are registered or unregistered Trademarks of i3 or its affiliates. Nothing on the Website or included as part of the Services shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark without the prior written consent of i3.
i3 hereby grants you a limited, non-exclusive, non-transferable license to access the Website and make personal use of the Services. No further rights are granted to you.
7. Definitions
As used in the Terms, the following shall mean:
(a) “AAA” means the American Arbitration Association.
(b) “Dispute” means any dispute, disagreement, or controversy that you and/or i3 had or have against each other, whether based in contract, tort, fraud, or under a statute, regulation, or pursuant to any other legal theory, that arises from or relates in any way to (i) your use of the Website or utilization of the Services, (ii) any fees arising from your use of the Website or utilization of the Services (including payment processing fees), (iii) the Terms or any other contract you had or have with i3, or (iv) any aspect of the relationship between you and i3.
(c) “FAA” means the Federal Arbitration Act, 9 U.S.C. §§ 1-16.
(d) “i3” means i3 Verticals, LLC, its affiliates, and any of its or their officers, directors, employees, shareholders, or agents.
8. Disclaimer of Warranties
EXCEPT WHERE PROHIBITED BY LAW, THE WEBSITE AND ALL SERVICES ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE” BASIS. I3 EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE HEREBY EXPRESSLY DISCLAIMED. i3 MAKES DOES NOT REPRESENT OR WARRANT THAT THE CONTENT WILL BE CORRECT, ACCURATE, TIMELY OR OTHERWISE RELIABLE. WE MAKE NO WARRANTY THAT THE WEBSITE AND THE SERVICES WILL BE UNINTERRUPTED, ERROR FREE, OR FREE FROM VIRUSES OR OTHER DEFECTS OR HARMFUL COMPONENTS.
9. Limitations of Liability
EXCEPT WHERE PROHIBITED BY LAW, IN NO EVENT SHALL i3 BE LIABLE FOR (I) ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THE TERMS OR YOUR USE OR ATTEMPTED USE OF THE WEBSITE OR SERVICES, REGARDLESS OF WHETHER THE i3 HAD NOTICE OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) DIRECT DAMAGES IN EXCESS OF THE FEES YOU PAID TO US IN ACCORDANCE WITH SECTION 5(B) ABOVE IN THE 6 MONTHS PRIOR TO COMMENCING YOUR LEGAL CLAIM AGAINST i3 (PROVIDED SUCH LEGAL CLAIM IS ALLOWABLE UNDER SECTION 10 BELOW).
10. Arbitration; Class Action Waiver; Etc.
PLEASE READ THIS SECTION 11 CAREFULLY; SUBJECT TO LIMITED EXCEPTIONS, IT REQUIRES YOU TO ARBITRATE ANY DISPUTES BETWEEN YOU AND i3 ON AN INDIVIDUAL BASIS. THIS SECTION 11 IS INTENDED TO APPLY BROADLY, AND THEREFORE APPLIES TO ALL PAST, PENDING, AND FUTURE DISPUTES. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, YOUR AGREEMENT TO THE TERMS CONSTITUTES YOUR EXPRESS WAIVER OF PARTICIPATION AS A PLAINTIFF IN ANY PENDING CLASS ACTION AGAINST i3.
ALL DISPUTES SHALL BE SUBMITTED TO BINDING, FINAL, AND CONFIDENTIAL ARBITRATION IN NASHVILLE, DAVIDSON COUNTY, TENNESSEE BEFORE A SINGLE ARBITRATOR ADMINISTERED BY THE AAA UNDER ITS CONSUMER ARBITRATION RULES AND WILL BE SUBJECT TO THE FAA. THE ARBITRATOR SHALL BE BOUND BY THIS SECTION 11 AND SHALL HAVE THE EXCLUSIVE AND SOLE AUTHORITY FOR DETERMINING WHETHER A DISPUTE IS ARBITRABLE. THE ARBITRATOR SHALL FOLLOW APPLICABLE SUBSTANTIVE LAW OF THE STATE OF TENNESSEE (WHICH SHALL BE DEEMED TO GOVERN THE TERMS IN ALL RESPECTS) TO THE EXTENT CONSISTENT WITH THE FAA, AND, SUBJECT TO THE LIMITATIONS IN THE TERMS, THE ARBITRATOR SHALL BE AUTHORIZED TO AWARD ALL REMEDIES AVAILABLE IN AN INDIVIDUAL LAWSUIT UNDER APPLICABLE LAW. THE ARBITRATOR MAY ONLY RESOLVE DISPUTES BETWEEN YOU AND i3 (OR ANY ONE OF THEM) AND MAY NOT CONSOLIDATE DISPUTES INVOLVING YOU AND OTHERS WITHOUT i3’S PRIOR WRITTEN CONSENT. THE ARBITRATOR MAY NOT HEAR CLASS OR REPRESENTATIVE CLAIMS FOR RELIEF ON BEHALF OF OTHER INDIVIDUALS. IF A COURT OR ARBITRATOR DECIDES THAT ANY PART OF THIS SECTION 11 CANNOT BE ENFORCED AS TO A PARTICULAR CLAIM FOR RELIEF OR REMEDY, THEN THAT CLAIM OR REMEDY (AND ONLY THAT CLAIM OR REMEDY) MUST BE BROUGHT EXCLUSIVELY IN STATE OR FEDERAL COURT IN NASHVILLE, DAVIDSON COUNTY, TENNESSEE, AND ANY OTHER DISPUTES MUST BE ARBITRATED. YOU AGREE THAT VENUE IS PROPER AND THAT YOU ARE SUBJECT TO PERSONAL JURISDICTION IN SUCH FORUM.
NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, YOU AGREE THAT i3 HAS THE RIGHT TO BRING A CLAIM AGAINST YOU IN THE STATE OR FEDERAL COURTS LOCATED IN NASHVILLE, DAVIDSON COUNTY, TENNESSEE FOR INJUNCTIVE OR EQUITABLE RELIEF ARISING FROM ANY POTENTIAL OR ACTUAL MISAPPROPRIATION OR INFRINGEMENT OF i3’S INTELLECTUAL PROPERTY RIGHTS AND YOU AGREE THAT VENUE IS PROPER AND THAT YOU ARE SUBJECT TO PERSONAL JURISDICTION IN SUCH FORUM.
UNLESS YOU TIMELY OPT-OUT IN STRICT ACCORDANCE WITH THE NEXT PARAGRAPH, YOU WILL NOT HAVE THE RIGHT TO: (I) HAVE A COURT OR JURY RESOLVE YOUR DISPUTE; (II) PARTICIPATE IN A CLASS ACTION IN COURT OR IN ARBITRATION, EITHER AS A CLASS REPRESENTATIVE, CLASS MEMBER, OR CLASS OPPONENT; (III) ACT AS A PRIVATE ATTORNEY GENERAL; OR (IV) JOIN OR CONSOLIDATE YOUR CLAIM WITH THE CLAIM OF ANY OTHER PERSON. OTHER RIGHTS THAT YOU WOULD HAVE HAD IF YOU WENT TO COURT MAY ALSO NOT BE AVAILABLE IN ARBITRATION.
YOU MAY OPT OUT OF ARBITRATION NO LATER THAN 30 CALENDAR DAYS AFTER THE DATE THAT YOU BECAME BOUND BY THE TERMS, BY SENDING A LETTER TO:
Legal Department
40 Burton Hills Blvd. Suite 415
Nashville, Tennessee 37215
Attn: General Counsel
YOUR LETTER MUST INCLUDE YOUR NAME, THE SERVICES THAT YOU UTILIZED, AND YOUR EXPRESS INSTRUCTION TO OPT-OUT OF ARBITRATION. OPT-OUT NOTICES THAT ARE NOT STRICTLY IN ACCORDANCE WITH THE FOREGOING WILL NOT BE EFFECTIVE (INCLUDING NOTICES SENT VIA EMAIL).
11. Indemnification
You shall indemnify and hold harmless i3 for all losses, liabilities, damages, expenses, and costs of any kind, including reasonable attorneys’ fees, arising out of, resulting from, or in any way connected with or related to: (i) your breach of the Terms; (ii) your violation of any law or the rights of a third party; or (iii) your unauthorized use of the Website or Services.
12. Third-Party Websites and Links
The Website may include materials from third parties or links to third-party websites. We are not liable for any third-party materials or websites, and you are responsible for reviewing all third-party policies and practices to make sure that you fully understand all applicable rights and obligations. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the applicable third party.
13. Assignment
You may not assign, transfer, or delegate any of your rights under the Terms, and any such attempt will be null and void. i3 and its affiliates may, in its or their individual discretion, assign, transfer, or delegate, without further consent or notification, all rights and obligations under the Terms or otherwise if some or all of i3’s business is transferred to another party by way of merger, change of control, sale of assets, or otherwise.
14. No Waiver; Severability; Interpretation
No waiver by i3 or you of any provision in the Terms shall be deemed a continuing waiver of such provision or a waiver of any other provision, and any failure by i3 or you to assert a right under the Terms shall not constitute a waiver of such right. If any provision in the Terms is found to be invalid, illegal, or unenforceable in any respect, such invalidity, illegality, or unenforceability will not affect the other provisions of the Terms, and the Terms will be construed as if such invalid, illegal, or unenforceable provision had never been contained in the Terms; provided, however, if the Terms may be rewritten to be valid, legal, and enforceable, the applicable arbitrator or court shall rewrite the provision. Any provision of the Terms that refers to the words “include,” “includes,” or “including” shall be deemed to be followed by the words “without limitation.”
15. Force Majeure
i3 shall not be liable for any failure or delay in providing the Website or Services if and to the extent caused by circumstances beyond the reasonable control of i3, including flood, fire, earthquake, explosion, governmental actions, hostilities, pandemic, labor disputes, telecommunication breakdowns, or power outages.
16. Representations; Entire Agreement; Changes
You represent that you (i) are at least 18 years old, (ii) have the legal capacity to enter into a binding contract with us, and (iii) have read and understand the Terms. Our privacy policy is found via a link on the Website. The Terms (which include the non-numbered lead-in paragraphs above and our privacy policy and any other policies or operating rules posted by us on the Website, all of which are incorporated into the Terms by this reference), constitute the entire agreement and understanding between you and i3, and supersede and replace any and all prior or contemporaneous agreements, including any previous terms and conditions found at the Website to which you were bound. Any ambiguities in the interpretation of the Terms shall not be construed against the drafting party.
17. Geographic Restrictions
The owner of the Website is based in the state of Tennessee in the United States. We provide the Website for use only by persons located in the United States. We make no claims that the Website or any of its content is accessible or appropriate outside of the United States. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.
WE RESERVE THE RIGHT TO UPDATE, CHANGE, OR REPLACE ANY PART OF THE TERMS, OR INCLUDE ADDITIONAL TERMS, BY POSTING A NOTICE ON THE WEBSITE. YOUR CONTINUED ACCESS TO THE WEBSITE OR USE OF THE SERVICES FOLLOWING THE POSTING OF ANY CHANGES CONSTITUTES YOUR BINDING ACCEPTANCE OF THOSE CHANGES. IT IS YOUR RESPONSIBILITY TO CHECK THE WEBSITE PERIODICALLY FOR NOTICE OF CHANGES.
Revision Date: January 1, 2026