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Managed Back Office Administration (MBA)

Keeping Your Office Running Smoothly

Running utilities is incredibly complex, with countless steps from beginning to end of the billing process each cycle. For many smaller teams, the operational requirements can bog down productivity, meaning high-priority projects get pushed back so bills get out on time. i3 Verticals is here to offer a helping hand with Managed Back Office Administration and Print and Mail Services. We supplement your team to get the tedious tasks handled so you can use staff resources more efficiently.

Extra Hands Where You Need Them Most

Limited team? Not a problem! Offload the taxing tasks to us so your in-house team can handle the boots-on-the-ground projects. You control the when and how, but we handle the logistics for you. You’re the ultimate decision-maker and approver, but that’s where your involvement can end with monotonous jobs.

Payment Posting & Processing

Offer more payment flexibility to your customers and ensure financial records are balanced and up-to-date whether you have a couple hundred customers or several thousand.

Print & Mail Services

Send physical bills to your customers on time every month without lifting a finger. We handle the bill generation, printing, and shipping each and every billing cycle.

Delinquent Letters & Door Tags

Collect overdue payments quickly through mailed letters and physical door tags. Some states require tags prior to shutting off services, so we can tackle the tags on your behalf.

Payment Processing & Posting Just Got Easier

Collecting payment and posting them to accounts is mission critical each billing cycle. We can streamline the process by taking control of the logistics. We offer integrated payment processing through a variety of channels, and will post all payments quickly so you have an accurate, 360-degree view of your financial standing.

  • Online Payments
  • IVR Phone Payments
  • QR Code Payments
  • Paper Lockbox (PO Box)
  • Electronic Lockbox (Bank's Online Bill Pay)
  • Recurring Payments

Utility Bill Print & Mail Services

Many utility customers still prefer receiving bills the old fashioned way – direct, physical mail. When you have a small team and thousands of bills to send, you can imagine the time it takes to get them all mailed. We can step in and handle physical bills for you, managing everything from creation to printing to shipping. You’re kept in the loop but can put away the stamps and envelopes.

  • Full sheet or postcard bills
  • Sent securely through the US postal service
  • Inserts can be added to provide additional information
  • Contact & address management
  • Support for multiple billing cycles

Additional Operations We Support

Our Managed Back Office Administration solution is designed to overcome bottlenecks caused by complex or time-consuming projects. We offer support across your operation processes to keep things running smoothly.

Check
Cashing

Fully-Managed
Billing

Bank Statement
Reports

Automatic Checks
& Balances

Collaborative Work With Your Team

Yes! We’re essentially a supplemental team away from the office to step in on administrative tasks.

Yes! Don’t want to deal with billing at all? We can take over and streamline the entire process for you.

We are happy to work with you about any special inserts or additions needed. The most common insert requests are totally free to add!

Our team can post payments to any CIS software. We work extensively with i3 Unify CIS clients, but we also support plenty of utilities on external CIS platforms.Our team can post payments to any CIS software. We work extensively with i3 Unify CIS clients, but we also support plenty of utilities on external CIS platforms.

An exact number of hours is nearly impossible to predict, but when you double the team size, you can imagine a huge improvement in productivity on your end. On average, MBA can save 15-30 hours per week.

Let's Problem Solve Together

Tell us a little about your needs and we’ll reach out!