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Utility Billing Software

Integrated, Intelligent Tools to Transform Utility Billing

Utility providers manage thousands of accounts and complex billing workflows, from account tracking to bill distribution. Modernize your municipality’s operations with i3 Verticals’ Unify CIS, designed to streamline each step of the process. Featuring integrated payments and native ESRI ArcGIS Online–based GIS mapping, our solution delivers an end‑to‑end customer information platform that keeps your billing environment organized, secure, and compliant.

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Cloud-Based, Scalable Utility CIS

Developed by industry experts, our technology is cloud-based, offering superior security and accessibility 24/7. We proudly support municipalities throughout the entire billing process from account management to fund collection.

Streamline Billing and Payments

Take the stress out of collecting utility payments and maintaining customer accounts. Empower customers to make payments securely online and start collecting funds faster.

Field-Ready Toolkit

Leverage cutting-edge technology to support on-the-go workers with Work Order Management, Client Billing, photo uploads, and more. Keep records updated anytime, anywhere.

Print and Mail Assistance

Say goodbye to stressed out staff members by offloading tedious billing tasks to i3 Verticals. Our Bill Printing & Mailing and Managed Back Office services provide an extra set of hands where and when you need them.

Customer-Centric Utility Billing and Payments

Our top priority is to provide exceptional customer experience. Our Utility Billing system has been designed with the end user in mind; simple navigation, automated reminders, flexible payment options, and more. When you work with us, you help build trust with utility customers by improving communication, boosting transparency, and heightening data security. When your customers are happy, we all win.

  • Browser-native solutions for access anywhere on any device
  • One-stop shop for all metered and flat-rate services
  • Secure payments via credit, debit, or eCheck
  • User-friendly dashboards with simple navigation
  • Easy access to account information, billing history, and more
  • Automatic notifications and payment reminders

Utility Billing CIS That Grows With You

Scalability is crucial for any municipality, particularly in areas like Utility Billing where new accounts are being added daily. We’ve worked directly with providers and industry professionals to ensure our solutions include everything you need, no matter your size. We take pride in our ability to offer software to villages with hundreds, to towns with thousands, to cities with tens of thousands of accounts. Our team will help determine which of our offerings best fits your needs and get you on the path to smarter billing.

Are you a large municipality?

i3 Verticals offers award winning customer service. Work with our 24/7 domestic support team so you always feel that you are taken care of.

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ESRI Mapping and AI Reporting

When it comes to monitoring your customers’ accounts, finding the information you need can be a tall order. We make it easy with the help of AI and powerful integrations.

  • GIS Mapping: We understand that ArcGIS is a critical tool both in the office and on-site. Unify CIS is integrated with GIS to automatically pull up your jurisdiction’s location and information with a single click. No need to log into GIS separately, you can view the map from your CIS dashboard.  
  • AI Reporting: Our built-in AI Reporting feature enables your team to generate reports with simple prompts. Simply ask the AI assistant the question you need answered, and it will scan through your entire database to pull reports. You can export your findings as CSVs for later. Ask AI questions such as the following and get accurate, data-based answers quickly: 
    • What customers are late on payments? 
    • Compare usage data between account X and Y over the last five years 
    • Which customers have the highest usage? 
  • Live routing statistics
  • Multiple meter support from a single account
  • Work order creation and management on-the-go
  • Insert photographs directly from staff devices

End-To-End Utility Billing Support

Our CIS takes the stress out of every step in the billing and account management processes. With our system, you will see increased productivity, reduced errors, timely payments, and an improvement in customer satisfaction. Whatever you’re looking for, we can help.

Features:

Scalable solutions with versatile built-in features

Real-time account management and reporting with AI assistance

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Faster payment collection

Data security compliant with all major guidelines (PCI, SOC2, etc.)

One-Click ArcGIS Map View

Paperless billing and print & mail assistance

Integrate Utility Billing with ERP

Your focus should be on serving the public—not chasing paper trails. That’s why we built a platform that automates the busywork, eliminates inefficiencies, and empowers your team to deliver results with confidence. To get even more our of your system, integrate Unify CIS with our comprehensive ERP System.

With top security guarding data along the way, a Utilities CIS/ERP integration can bring data across systems and departments to provide incredible benefits for several teams:

  • Avoid duplicate data entry by seamlessly sharing financial data from Utility CIS to your accounting system.
  • Ensure data is always up-to-date across systems
  • Track and manage accounts easily and accurately

An integration offers you the best each platform has to offer, combined into a cohesive system. To learn more about our modular, browser-based ERP System, visit ERP.

We handle any metered or flat-rate service.

Yes! We keep things simple by supporting multiple meters as needed.

Yes, we offer payment processing specifically for Utility Billing. Customers can view balances and make payments online with several payment methods.

Based on parameters set up by your staff, the system can flag accounts for late fees, separate delinquent accounts from those in good standing, and monitor repeat offenses.

In addition to built-in integrations with ESRI Mapping, our solution can be integrated with additional systems thanks to its flexible browser-native infrastructure.

Our integration automatically pulls up your GIS map in real-time complete with the fields and metrics you need. There is no data exchange, rather, you can access your actual ESRI map at any time directly from the CIS dashboard.

Let's Problem Solve Together

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