For local government offices, financial and administrative software needs to do more than perform required functions. It needs to be dependable, easy to navigate, and backed by people who are there when help is needed.
For Nacogdoches County, Texas, those qualities have defined its experience with i3 Verticals.
For Nacogdoches County, Texas, those qualities have defined its experience with i3 Verticals.
Decades of Experience with i3 Verticals
Jessica Corley, Nacogdoches County Auditor, has worked with i3 Verticals financial software since July 2000. Over the years, she has used modules supporting payroll, general ledger, purchase orders, receipts, inventory, and budgeting.Her description of the software is straightforward: stable, year after year.
Corley describes i3 Verticals’ financial software as a productive, conservative, stable, and customer-service-friendly solution for the Nacogdoches County Auditor’s Office.
Just as important to Corley is the relationship behind the technology. She says she has worked with the same customer service representative since she began using the software in 2000.
“i3 Verticals always picks up the phone, which is absolutely priceless.”
For a county office responsible for critical financial processes, that combination of software stability and responsive service can make a meaningful difference in day-to-day operations.
Easy to Navigate Across Different Responsibilities
Trisha Smith brings another perspective. Before becoming Nacogdoches County Payroll Administrator in December 2024, she worked in the County Attorney’s Office from 2017 to 2024. That has given her experience with i3 Verticals software from both the prosecutor and payroll sides.Across those different responsibilities, Smith points to ease of use as a consistent benefit.
“From filing criminal cases to processing payroll the software is very easy to navigate through and get the day to day, monthly and year end results you need to complete any task.”
Her experience also reinforces the importance Nacogdoches County places on service and accessibility.
“Customer service has always been i3’s main priority and has served on the excellence spectrum. The i3 team is available and prompt to help support your needs.”
Technology Backed by People
The experiences shared by Corley and Smith illustrate an important principle for government technology: the software itself is only part of the relationship.Nacogdoches County’s experience with i3 Verticals spans different roles, departments, and responsibilities, from financial management and payroll to criminal case filing. Throughout their comments, both customers return to similar qualities: dependable software, straightforward navigation, and accessible support.
For government organizations, those are qualities that help technology become more than another system. They help make it a trusted part of everyday operations.
Built to Support Local Government
At i3 Verticals, technology and customer service go hand in hand. The experience of Nacogdoches County demonstrates the value of providing government teams with solutions they can rely on, backed by people who understand their needs.