What is the i3 Unify 360 Platform?
i3 Unify 360 was developed with municipal utilities in mind. It includes robust toolkits designed to overcome the most common industry challenges and free up staff resources. Over the years, we’ve discovered that many utilities rely on multiple systems just to check all their boxes. Our experts combined their decades of industry experience with cutting-edge software to develop all-in-one solutions you can count on.
- Unify CIS: A solution for managing customer accounts, providing online payment options, calculating and tracking bills, and supporting your team.
- Powerful integrations
- Auditable history logs
- Configurable reporting
- Customer portal
- Paperless billing
- Work order management
- Customer support activity log
- And more
- Unify Portal: A system that goes above and beyond to improve customer satisfaction through automated support, configurable dashboards, peer comparison tools, and so much more
- AI-powered chat bots
- AI-powered support scripting/prompting
- Utility-specific design and content
- User-friendly administrative console (no IT needed)
- Prebuilt adaptors and APIs
- Omnichannel notifications
- Peer consumption analysis tools
- Integrated payments
- And more
What Should You Look For in a Utility Software System?
Your exact needs will vary based on meter numbers, staff size, utility type, etc., but there are some key features everyone needs to succeed:
- Navigation that anyone can master, no matter their technical skills: A system is only as good as its usability. Your team has many specialized skills that may or may not include technology. A good solution will be quick for anyone to master and offer administrative options that can be performed without calling into IT or support.
- Accessibility to data without sacrificing security: For sensitive information like addresses and payment information, security is of utmost importance. Customers need to trust that payments made online are protected and that their personal information isn’t being leaked.
- Flexible reporting options: Reporting helps you better understand the state of your organization and its customers. Each utility has different requirements and preferences when it comes to reporting, so your systems should report on the metrics you need in that moment.
- Integration capabilities: An island is a great place for a vacation, not where your systems should be living. If you can’t connect systems, you’re missing out on data flows, automated tasks, and saved staff resources. With all the moving parts of utilities, your utility billing system should talk to meters, payment processing, financial systems, and more.
i3 Unify 360 includes all of these and more to give you the most value out of your system.
Ready to Learn More?
If you’ve been looking for a modern solution to age-old challenges, i3 Unify 360 could be what you need. We offer private demos of the solutions with real-time walkthroughs so you can see it in action. To schedule a demo or ask some questions, please contact the team. We look forward to hearing from you and helping you optimize daily operations!