Utilities
One Unified Platform Built for the Digital First Customer
Our i3 Unify 360 platform offers both Customer Information System (CIS) and portal solutions that streamline operations and simplify the lives of our customers.
The i3 Unify 360 Platform
Unify CIS
Modernize utility billing with our end-to-end, cloud-based CIS solutions.
Unify Portal
Our Unify portal solution is highly configurable and easily integrates with CIS systems (including Unify CIS), Payment Providers, MDM, Outage and other necessary solutions.
Unify Neighbor
Empower customers to make informed decisions by allowing them to compare their consumption against those of similar households in their area with Unify Neighbor. Provide energy-saving tips and aid customers in improving conservation efforts through AI-driven ‘Ways to Save’.
Unify Pay
Provide a secure, trusted payment system within Unify Portal. Create rules and accept multiple forms of payment including one-time payments, recurring payments, past-due payments, and more. Keep track of payments and bills with the included reporting suite.
Unify IVR
Evolve your customer self-service offerings with an innovative AI-powered solution that combines i3 Verticals’ utility industry experience with leading AI technology. Unify IVR can answer customer questions via phone or chat in just minutes without an agent, drastically reducing Average Handling Time to complete customer requests faster.
Let's Problem Solve Together
Tell us a little about your needs and we’ll reach out!