Utility Billing Software
Versatile Solutions to Modernize the Billing Process and Support the Mobile Workforce
Utility providers manage hundreds of accounts and counting. From account tracking to the distribution of invoices, the billing process is long and complex. Modernize your municipality’s system with i3 Verticals’ comprehensive suite of Utility Billing solutions. We provide end-to-end support, including solutions for streamlining processes for your mobile workforce.
Cloud-Based Utility Billing and Mobile Workforce Management
Developed by industry experts, our technology is cloud-based, offering superior security and accessibility 24/7. We proudly support municipalities throughout the entire billing process from account management to fund collection.
Streamline Billing and Payments
Take the stress out of collecting utility payments and maintaining customer accounts. Empower customers to make payments securely online and start collecting funds faster.
Support Mobile Workers
Leverage cutting-edge technology to support on-the-go workers with Work Order Management, Client Billing, Meter Reading, and more. Keep records updated anytime, anywhere.
Supplement Staff to Boost Productivity
Say goodbye to stressed out staff members by offloading tedious billing tasks to i3 Verticals. Our Bill Printing & Mailing and Managed Back Office services provide an extra set of hands where and when you need them.
Customer-Centric Utility Billing and Payments
Our top priority is to provide exceptional customer experience. Our Utility Billing systems have been designed with the end user in mind; simple navigation, automated reminders, flexible payment options, and more. When you work with us, you help build trust with utility customers by improving communication, boosting transparency, and heightening data security. When your customers are happy, we all win.
- Browser-native solutions for access anywhere on any device
- One-stop shop for all utility accounts (water, gas, sewer, electric)
- Secure payments via credit, debit, or eCheck
- User-friendly dashboards with simple navigation
- Easy access to account information, billing history, and more
- Automatic notifications and payment reminders
Utility Billing Solutions That Grow With You
Scalability is crucial for any municipality, particularly in areas like Utility Billing where new accounts are being added daily. We’ve worked directly with providers and industry professionals to ensure our solutions include everything you need, no matter your size. We take pride in our ability to offer software to villages with hundreds, to towns with thousands, to cities with tens of thousands of accounts. Our team will help determine which of our offerings best fits your needs and get you on the path to smarter billing.
- AI-powered chat bots
- Dynamic responses pulled from configurable FAQs
- “Talk with an agent” options
- Reduced call center volume
Empowering the Mobile Workforce
Utility providers have large teams on the ground checking meters, providing support, and fixing issues. These staff members are key employees and are often responsible for updating accounts on-the-go. We make it easier with software to view, edit, and add accounts from anywhere, and an app to quickly and accurately read meters. Customer profiles can be updated with just a few clicks, and work orders are submitted from the work site.
- Live routing statistics
- Multiple meter support from a single account
- Work order creation and management on-the-go
- Insert photographs directly from staff devices
An Extra Set of Hands
In addition to assisting with online payments and account management, we proudly offer support for your staff through our managed services. We can act as supplemental team members at the end of the period and aid in Bill Printing and Mailing as well as Back Office Management.
- Store up to 12 months of usage history data
- Provide bills on time, every time
- Scanner-compatible bar codes
- Delinquent letters and door tags
- On-demand bank statement reports
End-To-End Utility Billing Support
Our Local Utility Billing solutions take the stress out of every step in the process. With our systems, you will see increased productivity, reduced errors, timely payments, and an improvement in customer satisfaction. Whatever you’re looking for, we can help.
Features:
Scalable solutions with versatile built-in features
Real-time account management and reporting
Faster payment collection
Unmatched data security measures
Accessibility from anywhere
Physical and digital billing assistance
Integrate Utility Billing with Financial Management
Your focus should be on serving the public—not chasing paper trails. That’s why we built a platform that automates the busywork, eliminates inefficiencies, and empowers your team to deliver results with confidence. To get even more our of your system, integrate our Local Utility Billing system with Financial Management.
With top security guarding data along the way, a records/financial integration can bring data across systems and departments to provide incredible benefits for several teams:
- Avoid duplicate data entry by seamlessly sharing financial data from Utility Billing to your Accounting system.
- Ensure data is always up-to-date across systems
- Track and manage accounts easily and accurately
An integration offers you the best each platform has to offer, combined into a cohesive system. To learn more about Financial Management and Fund Accounting, visit Financial Management and Fund Accounting.
We handle sewer, gas, electric, and water on our systems
Yes! We keep things simple by supporting multiple meters as needed.
Yes, we offer payment processing specifically for Utility Billing. Customers can view balances and make payments online with several payment methods.
Based on parameters set up by your staff, the system can flag accounts for late fees, separate delinquent accounts from those in good standing, and monitor repeat offenses.
Yes, we are firm believers that integration is key to success. Our solutions integrate with other i3 Verticals solutions, as well as systems you already have in your tech stack. Please contact us for specific integration requirements and limitations.
Let's Problem Solve Together
Tell us a little about your needs and we’ll reach out!