Automated Notifications for Utility Customers
Keep Customers In-The-Know with Omnichannel Notifications
eNotify engages your customer where they are, no matter the device. eNotify delivers multi-channel, proactive messaging to all subscribers based on customer preferences, business rules, and logic. Automated notifications keep customers aware of account changes and activity, upcoming bills, and company-wide messages. eNotify is highly configurable and can be used across all mobile devices in the form of SMS and email. Providing updates to the channels your customers use the most empowers your customers through transparent and convenient communication.
Delivering Crucial Information Where and When It’s Needed
Like all eVolve products, eNotify is designed to improve utility customer engagement and satisfaction. eNotify allows providers to schedule reminders or send messages according to business logic or rules. Customers can be informed of important announcements, account activity, or confirmations on their phones and computers to streamline communication and add a layer of customer service to your organization.
Improve Payment Collections
Send out automated notifications to utility customers when a bill is almost due to reduce delays in payment. Overdue notifications can also be configured as reminders if a bill is missed. For those with multiple accounts, these notifications can help avoid missed dates and improve the relationship between provider and customer.
Keep Customers Updated About Outages
eNotify is a revolutionary tool in the utilities space because of its omnichannel notification options. When utilities go down, providers can create notices and send them through eNotify in real-time. Customers can be alerted of issues proactively, limiting the number of phone calls about those issues later in the day.
Reach Customers Through Their Preferred Channel
Reach out to utility customers with a variety of automated notification options on all their most-used channels. eNotify supports phone, text, email, and other notifications for the convenience of providers and customers. By offering more ways to communicate with customers, you ensure messages are received quickly and conveniently.
Dynamic Template Options for Common Messages
Utility providers must be able to contact customers in a quick and convenient manner. Rather than re-writing the same email or text for every customer, eNotify allows you to create content templates with dynamic variables. Created through eAdmin, and integrated with utility systems of record, these templates can automatically pull information like name, account number, balance, and more to create a personalized message for all recipients. Save these templates for an easy way to send mass notifications with consistent messaging to customers.
Two-Way Text Interactions
eNotify is not simply a messaging system; it can also be used to moderate transactions and pull information. When a customer receives a message regarding a bill that is due, they can opt to make a payment immediately by texting back with the amount they wish to pay. The transaction will be sent through the system and eNotify will send a receipt immediately. Customers can also text the eNotify number requesting their account balance at any time. No need to sign into the portal, just shoot eNotify a text and get the information needed!
Powered by User Preferences
Customer engagement and satisfaction are paramount to the utilities industry. eNotify puts power in the customer’s hand by allowing them to choose their notification preferences. If someone rarely checks their email, they can opt in for texts or vice versa. Mix and match channels to find the perfect blend of notifications for each customer you serve.
eNotify Key Features
i3 Verticals is committed to improving relationships between utility providers and customers. eNotify is simple to use and offers many valuable features. Set up eNotify automated notifications through eAdmin to send out alerts quickly and efficiently.
Features:
Omnichannel communication
Configurable content templates
Interactive texts to complete actions such as payments in real time
Highly secure and configurable
Integrated with ePortal to pull data and send to customers
Get the Message Out Loud and Clear with eNotify
As part of the eVolve suite of products, eNotify was designed with customer satisfaction in mind. We understand the importance of open and clear communication, so we offer multiple ways to send messages. Whether it’s routine billing alerts, a temporary outage warning, or a company-wide announcement, eNotify can get your messages out quickly and conveniently. Allow customers to set their notification preferences and watch as overdue payments decrease, and customer engagement improves.
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