AI-Powered Software for the Utility Industry
The next eVolution in Utility Software Solutions
i3 Verticals’ Enterprise Utilities software delivers cutting-edge tools to leverage AI for self-service, improve customer satisfaction, and reduce costs. Our Utilities suite, known collectively as eVolve, was designed specifically for utility providers looking to streamline processes and improve self-service options for their customers. eVolve includes six products including ePortal, eAdmin, eNotify, eNeighbor, ePay, and eIVR. eVolve products are pre-integrated with one another, and can be integrated with your existing systems to create a true end-to-end experience.
The eVolve Suite – Powered by AI
We are proud to have several decades of utility industry experience under our belts, and our team has carefully crafted each eVolve product to overcome challenges providers and customers face every day.
ePortal
AI Powered Self-Service gives customers access to the information they need from a centralized hub. Send out notices, update content, and let users view and manage accounts with a single login. ePortal is configurable to match provider branding and messaging.
eAdmin
Take control of all eVolve products without the need for IT intervention. eAdmin allows business users to make changes, send messages, access AI-assisted analytics & reporting, and more with just a few clicks. Now you can manage customer-facing information without needing deep IT knowledge.
eNotify
Keep customers up-to-date on important information through omnichannel notifications with eNotify. Create templates with dynamic inputs for a personalized feel, and ensure messaging is consistent across channels and accounts. Allow customers the convenience of text-to-pay.
eNeighbor
Empower customers to make informed decisions by allowing them to compare their consumption rates against those of similar households in their area with eNeighbor. Provide energy-saving tips and aid customers in improving conservation efforts through AI-driven ‘Ways to Save’.
ePay
Provide a secure, trusted payment system within ePortal. Create rules and accept multiple forms of payment including one-time payments, recurring payments, past-due payments, and more. Keep track of payments and bills with the included reporting suite.
eIVR
eVolve your customer self-service offerings with an innovative AI-powered solution that combines i3 Verticals’ utility industry experience with Amazon’s leading AI technology. eIVR can answer customer questions via phone or chat in just minutes without an agent, drastically reducing Average Handling Time to complete customer requests faster.
Custom Utilities Solutions
We offer a variety of Utilities solutions to fit your every need. If you have any questions about our public utilities software solutions, please reach out to the team. You may also schedule a demo if you would like to see the product in action.
LESS
- Paperwork
- Hassle
- Friction
MORE
- Collaboration
- Time
- Transparency
Improve Utility Customer Satisfaction Scores
Our eVolve suite is successfully innovating customer self-service from coast to coast. Many providers we work with have seen substantial improvements in customer satisfaction scores as reported by some of the most reputable companies in the industry. We’ve had countless providers make the top five in multiple categories thanks to the configurability and reliability of our solutions. If your utility is looking to implement AI-powered customer self-service to better serve your customers, reach out to our team to schedule a demo of our eVolve suite.
Let's Problem Solve Together
Tell us a little about your needs and we’ll reach out!
