Utility Billing Software
Versatile Solutions for Billing Management and Mobile Workforce Support
Providing utility customers with timely and accurate bills is critical for maintaining a high standard of care. How accounts are maintained can be a make or break as customers continue to expect transparency, convenience, and open communication channels. i3 Verticals makes it easier than ever to check all the boxes and provide a positive utility billing experience. We even offer solutions designed to help mobile workforce complete jobs faster, and update accounts accordingly to improve customer satisfaction.
Streamline Key Processes to Build Customer Trust
i3 Verticals understands each utility provider has unique challenges to overcome. The industry is fast-paced, and your workforce needs to be equipped with technology to help them succeed during busy days. Our Utility Billing suite offers a range of products to assist with account management, billing and mailing, on-call work orders and meter checks, and so much more. By implementing our solutions, utility providers can boost productivity, streamline tedious tasks, improve accuracy, and better support customers.
Utility Billing Services and Solutions
Billing and Payment Software
Our Billing and Payment-centered software is designed to take the stress out of collecting payments and maintaining customer accounts. Manage customers, empower them to make online payments, and relieve staff of time-consuming administrative work.
uVisionPLUS™ is a powerful and comprehensive cloud-based utility billing software that provides everything your business needs to manage and maintain customer accounts in one place. With a user-friendly design and powerful functionality, uVisionPLUS™ streamlines workflows, eliminates data entry errors, and reduces labor-intensive tasks for employees.
- Support unlimited users to maximize the value of the uVisionPLUS system
- Store all data in a single-tenant, highly-secure cloud environment to improve access and security
- Leverage a modern dashboard to easily navigate through the system to get tasks completed in minutes
- Enjoy having no session limits to ensure your entire staff can use the system without fear of usage overages.
The i3 Public Sector Payment Processing solution works to make obtaining payments easier than ever. We provide methods of paying bills online to encourage faster payment backed by improved security. The Payment Processing Solution is PCI compliant, which is required to make online credit card use secure as possible. High-end transactional encryption backs all transactions to protect your customers and give them peace of mind when working with you.
- Accept multiple payment options – credit card or check- to best accommodate your customers
- Offer 24/7 access to the public for payment anytime, even after normal business hours
- Give users access to historical and real-time views of bills to eliminate calls to customer service
- Generate reports on demand for a wide range of relevant metrics
- Keep customers updated on bills, payments, and account status with automatic eNotices
- Allow users to set up recurring payments to promote reliable collection of funds
- Grant immediate access to the platform thanks to internet account creation
Mobile Workforce Solutions
The i3 Verticals Mobile Workforce solutions work to ease the strain on Utility workers who are constantly on-the-go. Leverage cutting-edge technology to aid in workforce management, client billing, and digital meter reading.
uManage Mobile is a Workforce Management and Client Billing System that works seamlessly as a standalone application with other back-end management such as uVisionPLUS. The user can view, sort, search and complete work orders. It has the ability to capture and attach photos straight from your device.
- Reduce paper and printing costs to save thousands of dollars per year
- Save staff time by eliminating the need for pickup or delivery of work orders
- Validate all submissions at any point of entry to bolster existing security checks
- Secure digital copies of work orders to prevent loss or damage
- Access completed work orders in real time to stay on top of project timelines
uRead is a full meter reading application designed for Android & IOS smartphones and tablets. It offers the user the ability to enter meter readings and record office messages and/or pictures with a smartphone or tablet device to transmit to the office. Options include previous read suppression, high and low read, plus reverse formula driven checks and user required photography to support the high and low reverse readings. All pictures are attached to the customer account for reference.
- Easily read multiple meters from a single account
- Search for data and accounts easily from your smartphone
- Leverage automatic office entry to reduce time spent on manual tasks
- View live route statistics for a 360-degree look at all utilities
- Store all readings and data in the cloud to provide better access and bolster security practices
- Receive electronic time stamps for all meter readings for precise auditing purposes
Managed Services
Streamline back-office processes with the help of market-leading software and the i3 Verticals team. Save time and money on bill printing and mailing to customers, and keep your main office running like a well-oiled machine.
Many utility offices consider doing their own in-house billing. However, due to costs and resource requirements, an in-house team is not the best option for all organizations. i3 Public Sector Bill Printing and Mailing is a digital alternative that puts the work in our hands instead of yours. Simply send us your files, and we will process, print, and mail them directly to your customers.
- Store up to 12-months of usage history data for auditing, trend analysis, and more
- Keep files protected and accessible in the cloud once they are sent out
- Provide customers with bills on time, every time
- Speed up the payment collection process with bar codes compatible with scanners
- Separate current and delinquent accounts for easy organization and tracking
- Add insert mailings and return envelopes for any mailing as needed
Managed Back Office Administration (MBA) offers a full range of services throughout the billing cycle. Payments and billing will be up and running immediately after conversion. Bank deposits are made daily, and we process your customer’s payments and post them for you. If required, we inter-connect your data so that it is easily available to your staff. Checks and balances are in place, assuring you peace of mind and accuracy.
- Maintain an open line of communication with personnel for additional assistance
- Receive assistance with delinquent letters and door tags from our team of experts
- Generate and view bank statement reports on demand with the click of a button
- Quickly implement the solution with minimal training needed
- Feel confident when making payments thanks to automatic checks and balances
- Customize your service to suit your organization’s exact needs and goals