Real Time Analytics and Configuration for All eVolve Products
Utility-Facing Administrative Console
eAdmin is a utility-facing admin console that empowers your business staff to view analytics and update customer facing content in real-time. eAdmin is designed to manage, report, and analyze all channel content, activity, and settings across all components of the entire platform. We provide configurable control of ePortal through eAdmin, as well as, control over customer notifications, analytics, and reporting. With its user-friendly interface and simple navigation, eAdmin can help edit and maintain ePortal in real time, without the need for IT assistance.
Empowering Utilities to Manage Content Without IT Intervention
eAdmin is a backend admin console that works as a partner to ePortal. Utilities control the look and feel of ePortal through eAdmin and can track analytics and customer engagement. eAdmin is the business unit’s hub of information and can be used to edit ePortal without any IT assistance. We put the power back in the hands of the providers, enabling you to make real-time updates, send messages to customers, and keep track of interactions.
AI-Enabled Analytics
eAdmin includes a comprehensive analytics tool to help providers better understand customers’ preferences. With help from AI, eAdmin can quickly generate real-time reports with configurable metric fields. These reports can be used to make future business decisions and improve customer satisfaction scores.
No IT Expertise Needed
eAdmin requires no IT support or intervention. Using simple navigation and user-friendly tools, we help utilities take control of their own customer portal. Options and alerts can be toggled on and off, notifications and other templates can be created and saved for future use, and opt-ins and other marketing content can be configured. ePortal reflects these changes in real-time for the customer.
Role-Based Access Management
eAdmin allows utilities to assign roles to members based on the needed level of access. Providing different levels of access based on job role ensures only authorized individuals are making needed changes or viewing analytics information. Utilities can manage access controls at any time and add or remove users as needed.
A Comprehensive Utility-Facing Administrative Console
i3 Verticals understands the difficulties that come with using multiple administrative tools in the utilities sector. As such, we developed eAdmin as part of the eVolve suite to act as a comprehensive, centralized control hub that business users can count on. All eVolve products can be integrated with eAdmin and controlled from a single login.
Configurable Control of Content and Settings
eAdmin is a user-friendly dashboard that empowers all members of your team. The platform includes numerous ways to configure the ePortal customer experience, including opt ins, enrollments, scrolling content, news alerts, notifications, and more. Through toggles, drag and drops, and content templates, eAdmin allows changes to be made in real-time. Change up content to keep things fresh, post alerts about outages, or create templates for customer notifications all from the same place.
- Scrolling banners
- Home page content
- Enrollments
- Login options
- Analytics and reporting
- Marketing content
- Pop up alerts
- Outage maps
Co-Browse with Customers
Co-browse within eAdmin allows Customer Service Reps (CSRs) to mirror the screen of a customer in real time, allowing the CSR to see exactly what the customer is seeing. CSRs can point, highlight, and draw on their end, and it will show up on the customer’s screen. The interactive and collaborative nature of co-browse helps customers understand an issue and learn the proper navigation path for future use. No more frustrating phone calls trying to walk a customer through step-by-step instructions –with eAdmin, your business team can assist customers in real-time.
eAdmin Features
i3 Verticals is committed to providing market-leading UX to all utility customers. eAdmin comes equipped with countless valuable features to provide more insights and flexibility to utility providers. eAdmin is highly versatile and can work seamlessly with all modules in the eVolve suite to become a centralized management hub.
Features:
No IT support/intervention needed
Comprehensive admin console
AI-enabled analytics
Role-based user management
Intuitive and easy-to-navigate
Supports co-browsing with customers
Full reporting capabilities
Real Time Updates with eAdmin
The utilities industry is ever-changing, meaning providers need to be able to change with it. eAdmin puts the power in the business unit by streamlining content and permissions settings with simple tools. Your team can make changes to ePortal without the need of IT or vendor assistance. Implement a game plan, create content, and make changes in just minutes- no outside help required.