Author name: Brooke Barry

In 2018, only 14% of physicians worked in practices that had established telehealth capabilities, but that percentage jumped to 74% post-pandemic, according to the American Medical Association. Changes are similar to an extension passed earlier in the year by the House Ways and Means Committee. You can also lean on the expertise of your RCM partner, which will often track telehealth policy changes on your behalf.

The good news is that health care interoperability is advancing, with 67% of health care workers reporting they “often” or “nearly always” have access to required patient records. Intelligent capture tools allow you to extract unstructured data to get that information into your system efficiently.

As more patients delay care, retaining revenue on services becomes increasingly important for practices. Improving success starts with visibility into key metrics to isolate RCM problem spots. If you’re still using paper charts and superbills, you likely don’t have the visibility required to catch revenue leaks, and improving that visibility becomes critically important. If not, consider adopting a solution that provides that visibility.

Research shows that 77% of patients use online reviews as their starting point for finding a new practitioner, and 84% say that they wouldn’t visit a referred physician who has four stars or less. A record number of patients are putting off healthcare due to rising expenses, such as housing, utilities, and groceries. A Gallup poll found that 17% of U.S. adults report they know before receiving their healthcare products or services how much they will cost. However, making it easy for patients to pay balances at any point in the process of receiving care is important to encourage positive reviews. With AI evolving quickly, we don’t know exactly what the future will look like. We can support you with speeding up the revenue cycle and creating easier financial experiences that foster more positive patient experiences.

What should you look for in a solution? What should you avoid? And how should you best evaluate your options? To help guide your decision, here are the most important factors to consider when choosing a content services platform.

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Authored by: Zach Tabor Speed and accuracy are critical to appeals and grievances (A&G) departments. With looming deadlines and busy staff, maintaining efficient and compliant workloads is an essential, but labor-intensive, manual task – which is why many turn to robotic process automation (RPA) to help. RPA allows A&G departments to leverage bots to get