It’s not your team’s fault; often, the problem resides with manual and slow processes that hold them back. Improving customer experiences requires you to speed up clunky, slow processes.
Upgrades … you know you should complete them, but sometimes they sink to the bottom of your to-do list —
And yes, the percentage is important, but the true cost of a solution can go much deeper. I see practices lose huge amounts of revenue because of not fully reworking claims denials, regulations are changing, and offshoring billing is no longer allowed in some jurisdictions.
Medical providers took a financial hit when the world shut down and fewer patients scheduled routine care and procedures. The New England Journal of Medicine evaluated one of the longest-running value-based care arrangements and found that: The American Medical Association says doctors aren’t “ethically required” to take on every patient.
