Fraud Prevention Tips
Below are a few fraud prevention tips. We recommend sharing the information with your staff and anyone who may come in to contact with customer payment information.
Watch out for customers who:
If you are a card-present merchant, take these steps to ensure the legitimacy of every credit card, cardholder, and transaction.
Note: Many credit cards now have a chip that communicates information to a point-of-sale terminal with a chip-reading device. If a chip-reading device is available, preference must always be given to chip card processing before attempting to swipe the magnetic-stripe. The card should remain in the terminal until the transaction is complete.
Fraud might be involved when more than one of these indicators is true during a card-not-present transaction:
Basic fraud control actions for mail order/telephone order and Internet merchants:
If you are uncomfortable or suspicious with a sale, contact the card issuing bank. The bank will be able to do a cardholder name, billing address, and phone number verification and possibly contact their cardholder to confirm the sale. The following card assistance phone numbers will provide you with the card issuing banks phone number.
American Express: 1-800-528-5200